Privacy Policy

Effective Date: January 27, 2026

Phoenix Multispeciality Hospital (“Phoenix Hospital”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal information of patients, visitors, and users of our website https://phoenixhospital.net (the “Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable laws in India, including the Information Technology Act, 2000 and related rules.

By using our Website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Full name

• Phone number

• Email address

• Age and gender

• Address (if provided)

• Appointment and inquiry details

b) Health & Medical Information

When you submit medical inquiries or appointment requests, you may voluntarily provide health-related information. Such information is treated as sensitive personal data and handled with strict confidentiality.

c) Technical Information

• IP address

• Browser type

• Device information

• Pages visited and time spent on the Website

• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Schedule and manage appointments

• Respond to inquiries and requests

• Provide medical and healthcare services

• Improve our Website and services

• Send important updates, confirmations, or service-related communications

• Comply with legal and regulatory obligations

3. Sharing & Disclosure of Information

We do not sell or rent your personal information. We may share your information only in the following circumstances:

• With authorized hospital staff and doctors for treatment and operational purposes

• With trusted third-party service providers (IT, hosting, communication tools) under confidentiality agreements

• When required by law, court order, or government authority

• To protect the rights, safety, and property of Phoenix Hospital, our patients, or others

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal and medical information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Cookies Policy

Our Website may use cookies to enhance user experience and analyze website traffic. You can choose to disable cookies through your browser settings, but some features of the Website may not function properly.

6. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. We encourage you to review their privacy policies.

7. Patient Confidentiality

Phoenix Hospital strictly follows medical ethics and applicable healthcare laws to maintain patient confidentiality. All patient medical records are handled securely and accessed only by authorized personnel.

8. Your Rights

You have the right to:

• Access and review your personal information

• Request correction of inaccurate information

• Withdraw consent (subject to legal and medical obligations)

• Request deletion of non-essential personal data, where applicable

To exercise these rights, please contact us using the details below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:

Phoenix Multispeciality Hospital
Website: https://phoenixhospital.net
Phone: +91-8708196703
Email: [email protected]
Address: Phoenix Multi-speciality Hospital Chintpurni Colony Near Sector 14 , Sonipat Haryana 131001